OHS Lone Worker Safety

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Alberta After-Hours Crisis Support Services for Caregivers Alberta After-Hours Crisis Support Services for Caregivers

Child Adolescent and Family Mental Health
After-Hours Crisis Support Services for Caregivers Feb 2015
Achok Elnour has joined the After-Hours Crisis Support Services for Caregivers team. Along with other multi-disciplinary team members, Achok will be available to support caregivers beyond regular business hours Mondays through Fridays, weekends and Holidays (24 hours). This support is available to all caregivers across the province with exception of Calgary and the surrounding area. After-Hours Crisis Support Services for Caregivers has been developed in partnership between CFS and CASA to
provide mental health and/or addiction support for children, youth, and their families (kinship, foster, adoptive, permanent placement, and biological). Therapists will be available by phone and are not intended to go out to attend to emergencies (as these calls are directed to the Mobile Response Team, MRT). Calls for this service may come through CFS Crisis Services, although caregivers may also call directly at (587) 982-CASA or alternatively (587) 982-2272. Additionally, any non-urgent questions, requests for mental health resources or supports for infants, children, adults and/or families can be sent to crisissupport@casaservices.org.
Please just be advised that e-mail questions/queries should not contain personal/identifying information. CASA After-Hours Crisis Support staff may be helpful in situations such as:
Navigation of Mental Health and/or Addictions systems and services across Alberta
relieving the immediate concerns of the caregivers through brief, solution-focused mental health
interventions via telephone, improving the ability caregiver(s) to manage the child and their relationship, through discussing various bio-psycho-social strategies, providing individual or group information to caregivers (via workshops, electronic information, etc.)
on mental health and/or addictions issues. Increasing the capacity of the Crisis Service Team to respond to mental health concerns. Crisis Assessors and therapists will be able to consult one another in realtime, thereby improving their ability to support caregivers in crisis situations.

Alberta Pharmaceutical Nurse Supports Alberta Pharmaceutical Nurse Supports

Jeffrey Cheng has begun in his role as Pharmaceutical Nurse Consultant. Jeff’s role is in partnership between AACSF, CFS, and CASA. He can begin to receive referrals immediately from CFS Managers, Foster Parent Agency Managers and Group Care Managers. Jeff will primarily be located at the HSBC Building in Edmonton. He is available during regular business hours Monday through Friday and can be reached by phone at (780) 644-3303, by cell at (780) 221-2523, or via e-mail at jcheng@casaservices.org. Should you wish to communicate with Jeff about any nursing matters, please just be aware not to send any private identifying information through e-mail. Matters that might be of interest to consult with Jeff about:
• Any questions relating to medication, and specifically with regard to psychotropic
• Queries and clarification needs about medication as it relates to a diagnosis
• Desired information on Mental Health and/or Addictions treatment and/or
• Questions relating to various diagnosis such as ADHD, Anxiety, Oppositional
Defiant Disorder, Obsessive Compulsive Disorder, PTSD, Tourette’s Disorder,
Depression, Mood related diagnosis, FASD, etc.
• Desired hard copy and/or electronic Mental Health and Addiction resources for
children, youth, and families

Amazon.ca Amazon.ca

Book – Client Violence and Social Worker Safety Prevention, Intervention, and Research by Christina E. Newhill PhD (Author)
Effective methods are described together with specific recommendations for approaching, engaging, and intervening with violent clients in both office and field settings. Skills development exercises and guidelines for developing and implementing an agency safety plan enhance the book’s utility as a training tool and professional resource.


AMHSA Working Alone Online Course
This online course is intended to explain how the occupational health and safety legislation addresses workers who work alone, and offer an effective process for ensuring compliance. It will assist the participant in developing the tools necessary to recognize situations in which workers work alone and the hazards related to those working alone situations

Better Impact Better Impact

Arrive Safe and Sound
Tips to Help With Your Nonprofit’s Vehicle Safety Program

British Journal of Social Services British Journal of Social Services

Levels and Consequences of Exposure to Service User Violence: Evidence from a Sample of UK Social Care Staff 2011
Workplace violence is a serious occupational hazard for many social care staff.  This paper details the results of an investigation into the levels of client violence experienced

Calgary John Howard Society Calgary John Howard Society

StaySafe App to Protect Lone Workers
Canadian organization the Calgary John Howard Society (CJHS) has contracted with UK business StaySafe. The not-for profit organization uses the app to monitor employee safety when they are working alone in the community. The app, which works on both android and iPhone, tracks employee location via GPS and alerts their manager if they do not check-in within a specified time.


CDC Fentanyl: Preventing Occupational Exposure to Emergency Responders
The risks associated with fentanyl and its analogs highlight the need for first responders to perform a risk assessment on each crime scene and follow established work practices appropriate for the specific job tasking along with wearing personal protective equipment (PPE) to effectively manage risks that may cause an exposure. Established work practices are written policies and procedures, as well as tactics and techniques, used when fentanyl may be present to minimize the risk of exposure. This DEA website highlights the importance of adhering to established policies and procedures:

Children’s Service Practice Notes Children’s Service Practice Notes

Children’s Service Practice Notes Methamphetamine: What Child Welfare Workers Should Know
To protect and support families, child welfare workers need to know what methamphetamine is and how it affects users This article includes tips on Working Safely with Meth Users

David Mandel Associates LLP David Mandel Associates LLP

Paying attention to worker safety in domestic violence cases by Kristen Selleck, MSW, National Training and Consultation Director.
Successful child welfare interventions with families experiencing domestic violence depends on child welfare staff feeling confident, competent, and comfortable in working with situations where violence is a possibility. As part of our Safe and Together model we discuss safety concerns and safety measures taken by child welfare workers during the course of their daily tasks…

Department of Human Services Department of Human Services

DHS Methamphetamine Protocol (PDF)
Methamphetamine (meth) labs can pose significant danger to all workers who conduct home visits including child welfare workers. Meth labs carry the risks of fire and explosion, exposure to chemicals and fumes, and volatile confrontations with highly agitated and unpredictable users. It is important to understand the warning signs that you may be approaching, or already in, a meth lab.

eLearning Training Centre eLearning Training Centre

eLearning Training Centre Personal Safety Awareness V4.4
6-hour session and includes 27 content areas. Designed for social workers, case managers, crisis workers but open to anyone. The course now includes 35 video clips to enhance your learning experience!

Everyday Self Defensesm for Social Workers Everyday Self Defensesm for Social Workers

Personal Safety Awareness for Health and Human Service Professionals
Includes fact sheets and training presentations. Janet Nelson has specifically designed her courses to promote job wellness and personal safety awareness in all human service situations. This webcast focused on personal safety issues that social workers face on a regular basis including how to deal with and exit potentially violent situations, safety planning in the office, safety planning for home visits, and practical self-defense.

Fentanyl Safety for First Responders Fentanyl Safety for First Responders

Fentanyl Safety for First Responders
The status and trends of the illicit drug trade, which includes Fentanyl, Fentanyl analogues and other potent synthetic opioids and analgesics in Canada are ever evolving. The intention of this site is to provide first responders with accurate safety information related to situations where opioids may be involved.

GeoPro GeoPro

GeoPro: A complete work alone safety system.
An all-in-one employee check-in, emergency alerting and monitoring solution

Whether your workforce is 10 or 1000, GeoPro can be quickly deployed to ensure the safety and protection of employees working alone – absolutely anywhere.

Together with your choice of lone worker device or employee safety app for Android or iOS, our hosted emergency app and man down monitoring system is simply the easiest and most effective way to monitor employee well-being and respond to safety concerns. GeoPro helps employers minimize risk and address their duty of care for employees working alone.

Get Home Safe Get Home Safe

Get Home Safe Lone Worker Safety Monitoring
GetHomeSafe Corporate is an automated cloud based safety solution for monitoring the safety of any group of lone workers, volunteers, contractors or students.

Guardian24 Guardian24

Guardian24’s lone worker Smartphone application is the ideal solution for those who don’t wish to carry a dedicated personal safety device. Guardian24’s innovative software transforms your Smartphone into a fully functioning personal alarm – perfect for those working alone. Available on all major operating platforms, the application gives users the ability to raise the alarm in the event of an emergency. With a wealth of features and workforce management options, Guardian24’s application is the smart choice for your Smartphone.

Healthy Workplaces for Helping Professions Project Project Healthy Workplaces for Helping Professions Project Project

Health Risk Daily Assessment This tool provides a way for front-line staff to assess risks on a daily basis

Home Visits in a Violent World Home Visits in a Violent World

Home Visits in a Violent World Sharon C. Lyter Ann A. Abbott 2007
ABSTRACT. Given the merits of home visitations, the social work commitment to community outreach, and the very real risks of harm posed by a violent society, there is a surprising lack of information on safe conduct of home visits. Clinicians often deny risks, behaving in ways that are incautious
and reckless, thus placing them in further jeopardy. Newcomers to the profession are sometimes “shamed” by their superiors if they express fear…

Knowsley Council Children’s Social Care Knowsley Council Children’s Social Care

Social Care Lone Working Policy General Risk Assessment, together with a range of advice and guidance for staff.

NH Children’s Trust NH Children’s Trust

NH Children’s Trust Youtube Webinar: Staying Safe as a Home Visitor
Officer Paul Rondeau discusses what home visitors should consider both prior to and during visits, as well as what one should be thinking about to leave a client’s home safely. Officer Rondeau discusses the importance of sharing information with your colleagues and tips for diffusing an angry client. Finally, he covers some general personal safety information from which anyone can benefit regardless of your professional role.

Occupational Safety Occupational Safety

Workers at risk for accidental exposure to fentanyl
Accidental workplace exposure can occur through skin absorption, needlestick, first aid

Personal Safety Training Group Personal Safety Training Group

Lone Worker Safety and a Communications Plan Outline
Having a lone worker safety and communications plan outline in place is critical for any agency that has staff in the field.

Available in live webinar format -Personal Safety Training for Social Services Professionals Working at or Away from the Office This training empowers social service professionals with practical strategies necessary to enhance their personal safety at the office, while working in the field and during activities of daily living.

Protective Services Training Institute of Texas Protective Services Training Institute of Texas

Protective Services Training Institute of Texas Meth Basics & Worker Safety (PDF)
This training module presents essential information for DFPS staff who may encounter methamphetamine users, settings where meth is used or manufactured, and children at risk due to caregiver meth use or meth lab dangers. It focuses on risk assessment and worker safety in these situations.

Road Post Road Post

Road Post Lone Worker Monitoring Apps Comparison
Whether you are a small business with a few employees or a very large government or private enterprise looking for robust workforce monitoring solutions, Roadpost has the expertise to help guide you to the lone worker device and monitoring portal that is the best for you. This chart explains your options and we’re here to answer any questions you have!

School of Social Work University of Pittsburgh School of Social Work University of Pittsburgh

Topics Include
• How and why client violence is a critical issue for social workers and other human services
• Identification of key risk markers for violent behavior within three spheres:
• How to prepare oneself to ensure safety in both office and field settings


Emergency Safety Intervention When an individual’s behaviour presents an imminent risk of harm to self or others, emergency safety interventions may be applied. The goals of these tactics are to restore safety and balance to both the individual and the environment so that pro-social personal growth can resume. When emergency safety interventions are applied, the individual is rendered safe and secure in the least restrictive manner possible. SIVA will train caregivers to differentiate between aggressive behaviour and violent behaviour, and how to determine the most effective approach to restoring safety. We will also teach caregivers how to avoid the adverse and potentially life-threatening effects of positional and restraint asphyxia, especially for individuals with compromised cardiovascular or central nervous systems.

Social Work Today Social Work Today

Violent Crime and Social Worker Safety by Sherry Saturno, LCSW, DCSW
Violence against social workers has become an inherent risk of the profession and undeniably one that needs to be addressed on a national scope.

Solo Protect Solo Protect

Worker safety protection, 24/7/365 alarm support. The SoloProtect worker safety solution is used by a wide range of lone workers to reduce risks to their personal safety as they carry out their normal job functions.

The Social Work Podcast The Social Work Podcast

Client Violence: Interview with Dr. Christina Newhill
In this podcast, Dr. Newhill defines client violence, talks about why social workers should be concerned with client violence and identifies which social workers are at greater risk for violence. She discusses some ways to assess a client’s potential for violence, how to intervene with a violent or potentially violent client, and identifies some strategies for increasing worker safety. We end our interview with information about existing research and resources for social work educators.

Newhill, C. E. (n.d.) Client violence workshop handout. Author.

Youth Work Essentials Youth Work Essentials

Risk -Assessment The Frame Work
Sample Assessment - Risk Assessment is the backbone of the health & safety process. It needs to involve everyone that is responsible for the safety of the group and those that will be carrying out the activity