OHS Violence in the Workplace

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Alberta Association for Safety Partnerships (AASP) Alberta Association for Safety Partnerships (AASP)

Alberta Association for Safety Partnerships (AASP) is Alberta Government approved Certifying Partner and a registered non-profit organization under the Society Act of Alberta. The AASP is a service focused Certifying Partner, providing a practical and reasonable approach to health and safety in the workplace. Through our commitment to our members, and solely through their funding of memberships and course fees, the AASP has grown to be the second largest issuer of Certificates of Recognition (COR and SECOR) in the province. The AASP is also the largest Certifying Partner that serves all industries in Alberta while receiving no government funding.

Hazard Assessment Tool
Hazard assessments and controls help organizations build a safer workplace. As a key element of every health and safety program, hazard assessments provide a consistent approach to identify & control safety hazards in the workplace. Alberta’s Occupational Health...


Alberta Safety Council Alberta Safety Council

Preventing Workplace Violence One Day Course
Being aware of and understanding the causes and occurrences of workplace violence is the first step towards eliminating, or at least preventing, violent incidents on the job. This course will build your understanding of the types and causes of workplace violence and prepare you to recognize the signs of possible violence. You will learn to deal with actual situations and take steps towards creating a violence-free workplace.

Amazon.ca Amazon.ca

Book – Client Violence and Social Worker Safety Prevention, Intervention, and Research by Christina E. Newhill PhD (Author)
Effective methods are described together with specific recommendations for approaching, engaging, and intervening with violent clients in both office and field settings. Skills development exercises and guidelines for developing and implementing an agency safety plan enhance the book’s utility as a training tool and professional resource.

British Journal of Social Services British Journal of Social Services

Levels and Consequences of Exposure to Service User Violence: Evidence from a Sample of UK Social Care Staff 2011
Workplace violence is a serious occupational hazard for many social care staff.  This paper details the results of an investigation into the levels of client violence experienced

Canada Red Cross Canada Red Cross

Downloadable Course - Ten Steps to Creating Safe Environments for Organizations and Communities
Thee purpose of the Ten Steps course is to equip businesses, organizations and communities to manage risk by preventing and responding to violence, abuse and bullying proactively through a customized action plan.

Canada Safety Council Canada Safety Council

Canada Safety Council Online Course Workplace Violence & Harassment
This course will introduce and define terms associated with workplace violence and harassment. It will also lay the foundations upon which an effective workplace violence, harassment and bullying prevention program can be established.

Canadian Centre for Occupational Health and Safety Canadian Centre for Occupational Health and Safety

Online Courses:
Violence in the Workplace: Awareness FREE!
Violence in the Workplace: Establish a Prevention Program
Violence in the Workplace: Recognize the Risk and Take Action
Workplace Violence in the Canadian Federal Jurisdiction:
Health and Safety for Managers and Supervisors (E-course) Managers and supervisors have the front-line responsibility to protect workers and keep the workplace safe. In this online course, learn how to recognize hazards and take effective preventive actions to prevent injuries and foster a safety culture at your workplace

Canadian HR Solutions  Canadian HR Solutions

Employers are required to protect the mental and physical health of their employees. This includes protection from harassment, violence, and bullying. Some employers have been held liable for exposing employees to unsafe work environments that have resulted in psychological harm. Investing in workplace health and wellness makes good business sense. Attendees leave our workshops with the tools to deliver immediate impact where they work. Canadian HR Solutions offer resources and expertise to build respectful workplaces with high-performing employees

Canadian Initiative on Workplace Violence Canadian Initiative on Workplace Violence

Workplace Harassment Investigations
Employers are often criticized for their failure to conduct proper workplace investigations. The problem isn’t that the employer hasn’t investigated; but that the investigation was flawed, inadequate or biased. Workplace investigations are a mandatory in cases of alleged workplace violence and harassment. Done well, a workplace investigation can save the organization money and resources, as well as, ensuring the health and safety of employees.

Canadian Red Cross Canadian Red Cross

Respect in the Workplace Learn to spot and understand workplace bullying, harassing and discriminating behaviours in yourself and in your colleagues. Respect in the Workplace equips you to eliminate these harmful behaviours in a mutually-respectful, self-empowering way that helps to build a more positive team and a safer, healthier workplace.

Ten Steps to Creating Safe Environments for Organizations and Communities Ten Steps is a straightforward risk management course to help businesses, organizations and communities to prevent violence, abuse and bullying. Learn to customize a concrete action plan to prevent and respond proactively to these threats.


CPI's Top 10 De-Escalation Tips
Download this free guide for tips on defusing difficult situations. What really works when it comes to de-escalating anxious, hostile, or challenging behavior? How you respond to the behavior is often the key to defusing it. CPI’s Top 10 De-Escalation Tips is filled with simple and effective strategies to help you:

CTV News CTV News

Federal report shows workplace violence rarely dealt with properly 2017
Federal consultations on workplace harassment and violence have found that incidents are not only under-reported, but are often not dealt with properly when they are reported. Three-quarters of those surveyed in the consultations said they recently reported harassment, sexual harassment or violence, but two-fifths of those complaints were never addressed. The Liberals say they will tackle the issue, vowing to bring in changes in the near future.

David Mandel Associates LLP David Mandel Associates LLP

Paying attention to worker safety in domestic violence cases by Kristen Selleck, MSW, National Training and Consultation Director.
Successful child welfare interventions with families experiencing domestic violence depends on child welfare staff feeling confident, competent, and comfortable in working with situations where violence is a possibility. As part of our Safe and Together model we discuss safety concerns and safety measures taken by child welfare workers during the course of their daily tasks…

Everyday Self Defensesm for Social Workers Everyday Self Defensesm for Social Workers

Personal Safety Awareness for Health and Human Service Professionals
Includes fact sheets and training presentations. Janet Nelson has specifically designed her courses to promote job wellness and personal safety awareness in all human service situations. This webcast focused on personal safety issues that social workers face on a regular basis including how to deal with and exit potentially violent situations, safety planning in the office, safety planning for home visits, and practical self-defense.

First Reference First Reference

Workplace violence and harassment prevention: A practical guide for employers
How to develop and implement a prevention program and policies that comply with legal Requirements,Author: Adam Gorley (updated 2011) First Reference Compliance & Best Practices Guides Employers have legal obligations to prevent incidents of violence in the workplace. This guide offers the methodology for building a violence prevention plan and highlights the legal/HR issues, policies and steps that must be taken

Healthy Workplaces for Helping Professions Project Project Healthy Workplaces for Helping Professions Project Project

The Healthy Workplaces for Helping Professions Project This project is focused on workplace health and wellness for leaders, supervisors, and front-line staff who work in the human-services industry (over 400 agencies) in Alberta. Their are research partnerships, wellness workshops, resources and more. Membership in the HWHP project is open to professionals in the human-services industry in Alberta. Their mission is to serve the over 17,000 persons who work in the following areas: child and youth care child and family services home visitation disabilities services women’s shelters

Health Risk Daily Assessment This tool provides a way for front-line staff to assess risks on a daily basis. 

The Helping Cycle this tool provides a way for front-line staff and supervisors to assess risks in specific situations and to find ways to grow challenges into strengths rather than hazards into stress.


HR Daily Advisor HR Daily Advisor

4 Types of Workplace Violence
According to SHRM, workplace violence is defined as “a spectrum of behavior—including overt acts of violence, threats, and other conduct—that generates a reasonable concern for safety from violence, where a nexus exists between the behavior and the physical safety of employees and others (such as customers, clients, and business associates) on-site or off-site, when related to the organization.”

Institute for Work & Health Institute for Work & Health

OHS risks in social service organizations Despite the personal rewards of working in non-profit social service organizations, such jobs can also be demanding. Workers may face long hours, low pay and the risk of exposure to violence and infectious diseases. Yet these settings are often overlooked as being workplaces with health and safety risks. This study explores working conditions and work-related risks in three social service organizations. It focuses on the organization’s “mission” – its purpose and value of helping marginalized clients – as a concept that affects workers’ willingness to take and accept workplace risks...

Journal of Social Work Journal of Social Work

Interpersonal interactions, workplace violence, and occupational health outcomes among social workers Micheal L Shier, John R Graham, David Nicholas First Published June 29, 2016 Research Article
rimary emphasis within the literature on mechanisms to address the prevalence of negative occupational well-being outcomes among human service workers has tended to focus on individual self-care efforts or organizational level policies aimed at improving work–life balance. While these are important areas of research, the workplace setting itself can also create negative outcomes, suggesting the need to adapt characteristics of this setting. One aspect of this workplace setting includes the dynamics of interpersonal interaction within the workplace. This study reports a multivariate analysis of the relationship between negative workplace interpersonal interactions (generally defined to provide a more holistic assessment of ways in which violence is manifested in the workplace) between workers and service users and between workers themselves and human service worker occupational outcomes.

McMaster University McMaster University

Preliminary Report: Social Services: Stress, Violence and Workload Research Project: Site Two Donna Baines, Karen Hadley, Bonnie Slade, Shoshana Pollack, Ann Sylvia Brooker, Krissa Fay, Susan Preston, Dima Dimitrova
Research has shown that health care and social services workers experience the highest rates of nonfatal workplace violence and injury among Canadian workers. The purpose of this study is to generate a detailed portrait of work life within three case study sites in order to identify factors that precipitate and contribute to injuries, stress and health problems in the social services.Labour Studies, McMaster

National Child Traumatic Stress Network (NCTSN ) National Child Traumatic Stress Network (NCTSN )

Psychological First Aid Online
PFA online includes a 6-hour interactive course that puts the participant in the role of a provider in a post-disaster scene. This professionally-narrated course is for individuals new to disaster response who want to learn the core goals of PFA, as well as for seasoned practitioners who want a review. It features innovative activities, video demonstrations, and mentor tips from the nation’s trauma experts and survivors.

Online Learning Enterprises Inc. Online Learning Enterprises Inc.

Online Learning Enterprises Inc Workplace Violence and Harassment Training
Your employees should be free to work in a safe environment, protected from workplace violence or workplace harassment. Unfortunately, issues like workplace sexual harassment are becoming more and more common. Our Workplace Violence and Harassment training online will decrease harassment incidents and protect your employees.

PEO Canada PEO Canada

Workplace Violence – Is Your Human Resources Program Prepared?
Everyone wants their workplace to be safe and free from violence. But unfortunately the unthinkable sometimes does occur as two recent violent situations in Canadian organizations demonstrate. Human resources specialists know that violence is possible almost anywhere humans interact. This includes the workplace, which is often a busy and stressful place. The majority of our time is spent coping with work-related or even personal-related stress alongside our coworkers. What can we do to help protect our employees from violence?..

Respect In The Workplace Respect In The Workplace

Respect in the Workplace Program Respect in the Workplace (RIW) was developed to provide organizations with a bilingual and cost-effective harassment, bullying and discrimination solution for adult relationships.

Sage Journals Sage Journals

Mental Health Profesion of Canada
The Road to Psychological Safety, Legal, scientific and social foundations for a national standard for psychological safety in the workplace. Shain, M., Ian Arnold, and GermAnn, K. Mental Health Commission of Canada.
“Over the last 20 years there have been significant developments in both law and various scientific disciplines with regard to defining the need for, and characteristics of, what has been termed the psychologically safe workplace. A psychologically safe workplace, for these purposes, is defined as one that is the result of every reasonable effort being made to protect the mental health of employees. A psychologically safe workplace is one that allows no significant harm to employee mental health in negligent, reckless or intentional ways. This term is used to summarize trends in several branches of Canadian and English law including torts, contract, collective bargaining, human rights and occupational health and safety.

Journal of Interpersonal Violence
Client Violence and Its Negative Impacts on Work Attitudes of Child Protection Workers Compared to Community Service Workers Junseob Shin, PhD First Published January 30, 2011

The Social Work Podcast The Social Work Podcast

Client Violence: Interview with Dr. Christina Newhill
In this podcast, Dr. Newhill defines client violence, talks about why social workers should be concerned with client violence and identifies which social workers are at greater risk for violence. She discusses some ways to assess a client’s potential for violence, how to intervene with a violent or potentially violent client, and identifies some strategies for increasing worker safety. We end our interview with information about existing research and resources for social work educators.

Newhill, C. E. (n.d.) Client violence workshop handout. Author.

Workplace Violence Raise Your Awareness Workplace Violence Raise Your Awareness

Understanding Violence
Learning about violence in the workplace allows workers to better recognize it, prevent it and efficiently manage it.

Worksite Safety Compliance Centre Worksite Safety Compliance Centre

Online Course Violence in the Workplace for Managers WHO SHOULD TAKE Violence in the Workplace – Manager Training? Any person that works in a workplace environment that carries the risk of violence or harassment should be trained in how to recognize Violent Incidents, how to respond, and how to prevent incidents.