OHS Violence in the Workplace

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Community Disability Services Staff Safety Toolkit
The entire purpose of this document is to build organizational capacity for service providers to enhance the skills, knowledge and safety of staff supporting individuals with developmental disabilities.

Alberta Government Labour Standards Alberta Government Labour Standards

Alberta's new Employment Standards Code came into effect Jan. 1, 2018. Products and services are available to help employers and employees learn the new rules:

Alberta Safety Council (Calgary/Edmonton) Alberta Safety Council (Calgary/Edmonton)

Course - Preventing Workplace Violence This course will build your understanding of the types and causes of workplace violence and prepare you to recognize the signs of possible violence. You will learn to deal with actual situations and take steps towards creating a violence-free workplace.

British Journal of Social Work British Journal of Social Work

Levels and Consequences of Exposure to Service User Violence: Evidence from a Sample of UK Social Care Staff,Barbara Harris and Phil Leather* British Journal of Social Work (2011) 1–19 Workplace violence is a serious occupational hazard for many social care staff. In this paper, we detail the results of an investigation into the levels of client violence experienced by a sample of 363 social care staff working in a UK Shire County Department

Canadian Centre for Occupational Health and Safety Canadian Centre for Occupational Health and Safety

Online Courses:
Violence in the Workplace: Awareness FREE!
Violence in the Workplace: Establish a Prevention Program
Violence in the Workplace: Recognize the Risk and Take Action
Workplace Violence in the Canadian Federal Jurisdiction:
Health and Safety for Managers and Supervisors (E-course) Managers and supervisors have the front-line responsibility to protect workers and keep the workplace safe. In this online course, learn how to recognize hazards and take effective preventive actions to prevent injuries and foster a safety culture at your workplace

Canadian Red Cross Canadian Red Cross

Respect in the Workplace Learn to spot and understand workplace bullying, harassing and discriminating behaviours in yourself and in your colleagues. Respect in the Workplace equips you to eliminate these harmful behaviours in a mutually-respectful, self-empowering way that helps to build a more positive team and a safer, healthier workplace.

Ten Steps to Creating Safe Environments for Organizations and Communities Ten Steps is a straightforward risk management course to help businesses, organizations and communities to prevent violence, abuse and bullying. Learn to customize a concrete action plan to prevent and respond proactively to these threats.

Excel Academy Excel Academy

Abuse Awareness, Protocols & Prevention Online Course
This hybrid support worker course combines online work and selected readings and is dedicated to creating a zero tolerance agency culture with respect to abuse issues. The comprehensive training reviews both the mandatory abuse reporting in Provincial Legislation – “Protection of Persons In Care Act” as well as the “Abuse Prevention and Response Protocols” presented by the Provincial Board, Persons with Developmental Disabilities. Practical participation involving exercises, case scenarios and role playing will provide realistic situations that require participants to problem solve a variety of abuse issue situations

First Reference First Reference

Workplace violence and harassment prevention: A practical guide for employers
How to develop and implement a prevention program and policies that comply with legal Requirements,Author: Adam Gorley (updated 2011) First Reference Compliance & Best Practices Guides Employers have legal obligations to prevent incidents of violence in the workplace. This guide offers the methodology for building a violence prevention plan and highlights the legal/HR issues, policies and steps that must be taken

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Geneva International Labour Organization Geneva International Labour Organization

Code of Practice on Workplace Violence in Services Sectors and Measures to Combat this Phenomenon: Meeting of Experts to Develop a Code of Practice on Violence and Stress at Work in Services: A Threat to Productivity and Decent Work (8-15 October 2003) Geneva INTERNATIONAL LABOUR ORGANIZATION The practical recommendations of this publication have been designed to provide guidance to ILO constituents and all those responsible for addressing workplace violence in services sectors. It is based on an analysis of the extent, nature and causes of workplace violence in public and private services. It identifies the roles and responsibilities of governments, employers and workers. The code promotes a proactive approach to prevention, based on occupational safety and health management systems. It is intended that the provisions of the code will assist in reducing or eliminating violence at workplaces in services sectors

Institute for Work & Health Institute for Work & Health

OHS risks in social service organizations Despite the personal rewards of working in non-profit social service organizations, such jobs can also be demanding. Workers may face long hours, low pay and the risk of exposure to violence and infectious diseases. Yet these settings are often overlooked as being workplaces with health and safety risks. This study explores working conditions and work-related risks in three social service organizations. It focuses on the organization’s “mission” – its purpose and value of helping marginalized clients – as a concept that affects workers’ willingness to take and accept workplace risks...

McMaster University McMaster University

Preliminary Report: Social Services: Stress, Violence and Workload Research Project: Site Two Donna Baines, Karen Hadley, Bonnie Slade, Shoshana Pollack, Ann Sylvia Brooker, Krissa Fay, Susan Preston, Dima Dimitrova
Research has shown that health care and social services workers experience the highest rates of nonfatal workplace violence and injury among Canadian workers. The purpose of this study is to generate a detailed portrait of work life within three case study sites in order to identify factors that precipitate and contribute to injuries, stress and health problems in the social services.Labour Studies, McMaster

Respect In The Workplace Respect In The Workplace

Respect in the Workplace Program Respect in the Workplace (RIW) was developed to provide organizations with a bilingual and cost-effective harassment, bullying and discrimination solution for adult relationships.


Preventing workplace violence seminar Creating a safe workplace is not only important, it's also the law.* The Occupational Health and Safety Act states employers must do everything they can to protect their workers. Our seminar on preventing workplace violence will teach you how to ensure compliance with the OH&S Code and how to develop and implement practical strategies for creating a safer workplace

Work Safe BC Work Safe BC

Take Care; How to Develop and Implement a Violence Prevention Program, Worksafe BC 2012 Workers’ Compensation Board of British Columbia has created this guide to enable the implementation of a program to prevent violence - how to develop and implement a workplace violence prevention program. It can be tailored to fit the needs of your workplace

WorkCover New South Wales WorkCover New South Wales

Working Safely In Community Services 2nd Edition October 2006
Community services work can be very rewarding, but it can also present challenges in delivering outcomes in a way that balances the rights of clients with the safety and wellbeing of employees. Nobody wants to be injured or otherwise harmed at work, but community services workers are often required to provide care or make decisions in an environment that can be hazardous.